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Maintenance I


This is a Full-time position in San Bernardino, CA posted January 30, 2018.


TITLE: Maintenance Technician 1 LOCATION: ALL
DIVISION: _Supply REPORTS TO (Title): Maintenance Lead

II. SUMMARY: A brief mission statement highlighting the core purpose of the job.
The Technicians are system experts in their assigned area, and are highly functional in multiple areas. The Technicians must also ensure efficiency, operational conformance, product quality and continuous improvement. Functions as a member of a maintenance area team which is directly responsible for the efficient maintenance of a group of assets to a baseline state. Effectively troubleshoot Operate/change over specified machinery in the assigned area. This job requires Strong Communication, Interpersonal and Team Building skills to support site objectives.

III. PRINCIPAL ACCOUNTABILITIES: List the major responsibilities, in terms of outputs, in order of priority and importance to the overall job.
Technical Accountabilities

  • Performs all assigned activities & job tasks within a line or area
  • Ability to Operate equipment in a safe and efficient manner.
  • Takes corrective actions in solving problems to root cause level.
  • Able to assess equipment operating reliability and perform routine repairs, adjustments and malfunction troubleshooting.
  • Performs equipment PM’s as assigned.
  • Knowledge of how to maintain accurate records of QC checks, production numbers or waste performance. Able to interpret this data and use in troubleshooting. Able to perform this function if necessary.
  • Knowledge of how to perform and interpret QC tasks such as metal checks, inspection of date codes, item numbers, dump logs, etc.
  • High degree of ownership for product quality:
  • Able to operate a forklift.
  • Able to operate a computer and utilize the basic standard desktop systems (LSS, PSL, MIS, SQCIS, etc.).
  • Understands principles of inventory control.
  • Has knowledge of the plant’s products and goals.
  • Understands production schedules, production computer systems, work instructions
  • Has general knowledge of Mars & the systems used by the business.
  • Duties and tasks are frequently non-routine. Resolves most questions and problems, and refers only the most complex issues to higher levels.
  • All associates are responsible for the safety, quality and food safety in their work area

Leadership Accountabilities

  • Self-Development: Ability to learn additional skills and develop in role with additional responsibilities.
  • Conflict Management: Can handle tough situations and equitably resolve conflict with colleageues
  • Dealing w/ Ambiguity: Can effectively cope with change and comfortably handle risk & uncertainity
  • Integrity & Trust: Is widely trusted by colleagues

Team Work Accountabilities

  • Demonstrated ability to work well in a team environment, taking initiative with team along with other team members to train, motivate and solve problems.
  • Demonstrated ability for communication, verbally and written, along with good listening and organizing skills.
  • Participates in and supports the team with a “pro-team” attitude. Works well with others and has good team skills.
  • Shows initiative in self and team development, is reliable, uses time wisely and is willing to accept change.

Safety Compliance

  • Complete work under safe operating procedures.
  • Provide input to any investigation for area of responsibility.
  • Provide input as appropriate regarding safety.
  • Ensure working conditions are Normal and enforce safety requirements.
  • Provide input to project safety reviews (SSEPR) on systems in area.

Implement Continuous Improvement

  • Drive continuous improvement by developing and implementing systems that optimize all phases of the manufacturing process and support key business objectives (waste, labour, reliability, ATS, line capacity, etc.).
  • Provide input to feasibility and change management requests.
  • Resource to other sites and across areas.

Equipment Maintenance and Sanitation

  • Identify, report and help any potential product contamination issue.
  • Maintains clean work environment including 5S adherence and follow through to ensure completion of action plans to address sources of contamination.
  • Support role in cleaning and sanitation of area.

Steady State/Changeover/Transition

  • Responsible for supporting changeover (planning, execution, ramp up to standard


  • Responsible for insuring complete and current troubleshooting documentation on equipment within area of responsibility.
  • Safely execute start-up and shutdown activities.

Recognized expert for maintenance.

  • Ability to troubleshoot routine and non-routine issues and be a resource towards achieving safe, timely, cost efficient solutions.
  • Develop best practices for area and insure best practices are followed.
  • Lead or participate in continuous improvement efforts.
  • Effective shift communications. Attends and participates in maintenance issues in shift overlaps, quality reviews, and daily meetings as required.
  • Ability to complete root cause failure analysis on issues involving reliability, product/packaging defects, downtime and slow time.
  • Effectively works and communicates with all departments (scheduling, engineering, R&D, IE, logistics, operations, etc.).

IV. OPERATING ENVIRONMENT AND GUIDANCE: The degree to which the job is guided and directed by policies, procedures and working relationships. (Indicate what Policies, Procedures, Manuals, Resources, etc. are used to guide the achievement of objectives.)
Maintenance Technician
The Maintenance Technician is a resource for the Maintenance Lead and Reliability Manager and managers at the site for input to projects, development of new procedures and guidelines.

V. DECISION MAKING AUTHORITY: List the major types of decisions and recommendations which are made by the incumbent.
The Maintenance Technician makes decisions on machine level PM, breakdowns, and planned work during execution. In addition, the Maintenance Technician make decisions to starting, stopping the line as needed to maintain the safety of plant assets in co-operation with the Area Lead in the maintenance and operations group.
Decisions Recommendations
Produce Quality finished products
Constantly monitor the product and materials against our quality standards, questions and respond to product/materials that do not meet our standards.
Implementing improvements when required, complying with site GMP and Visual Workplace guidelines.
Facilitate improvements of area to maintain clean, efficient, and orderly work environment
Safety of Associates
Proactively engaged in the development of World Class Safety for the site.

VI. KNOWLEDGE AND SKILLS: List knowledge & skills required to effectively perform the job.
Leadership Skills

  • Make logical/timely decisions
  • Take initiative to be proactive with improvement teams
  • Takes initiative to ensure operator skills and provide guidance when necessary.

Communication Skills

  • Good speaking, writing, and listening skills.
  • Shares information across teams and across managers
  • Relates well with associates at all levels
  • Can tactfully give and receive timely feedback to team members
  • Demonstrates good listening skills

Interpersonal/Team Working Skills

  • Good interpersonal and team working skills at the technology, area and team level
  • Contributes constructively, share ideas and actively listen to ideas of others
  • Works well with all levels and with functional support groups
  • Displays appropriate assertiveness, emotions, and conflict management
  • Displays flexibility/adaptability, accepts all job assignments, O/T coverage, etc.
  • Work with minimal or no supervision
  • Support the leadership and experience of others
  • Receptive to receiving feedback from team leader, line managers, area managers

Job Knowledge

  • Advanced mechanical and/or electrical aptitude
  • Able to operate all systems in area
  • Responsible for effectiveness of start-ups, transitions, and shutdowns
  • Demonstrates technical/analytical skills by effectively performing troubleshooting and repair/replace on modules of expertise

Business Knowledge

  • Knowledge of the line or area goals and performance
  • Proficient at analyzing information concerning module of expertise
  • Understands performance metrics (ATS, TRS, waste, etc.)
  • Understands direct impact on internal and external customers

Continuous Improvement

  • Participates and drives continuous improvement at the department level. Contributions are primarily on a shift/daily/weekly basis. Strong impact on team performance.
  • Continually searches for ways to eliminate maintenance issues.
  • Supports and searches for improvements within assigned areas.
  • Executes continuous improvement efforts.
  • Displays ownership and a high standard of performance for systems in the area.
  • Collaborates with team members and others to optimize system and area performance.

Problem Solving Skills

  • Advanced troubleshooting skills at the system and equipment level on operational basis. Troubleshoots non-routine problems at the system level and leads routine PMs and minor enhancements
  • Utilizes information systems in tracking trends/performance to stimulate corrective action.
  • Displays advanced troubleshooting and analytical skills at the system and equipment level.
  • Takes steps for prevention.
  • Applies some advanced skills to the position or specialization. May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position.

Training Skills

  • Solid training skills for one to one or situations on systems of expertise
  • Share expertise to coach others to improve efficiency and achieve results


  • Displays a high degree of initiative and participation within the area.
  • Demonstrates strong drive, commitment and initiative.
  • Displays dependability and responsibility.
  • Utilizes time and maintains good attendance.
  • Is driven to go beyond routine thinking and tasks.
  • Self-starter and can work with minimal direct supervision.

Work Standards

  • Works with all CMMS systems.
  • Knows and follows all plant safety policies and performs work in safe manner.
  • Works to drive output and waste targets to improve performance of area.
  • Knows and follows all GMPs and product protection policies.
  • Maintains a clean work area.

B. Indicate how knowledge and skills are typically acquired.

  • On the job training
  • Job Shadowing
  • Mentoring & Coaching
  • Instructor Led Training
  • Training manuals
  • Experience
  • Study Guides


  • High School diploma or equivalent; in-house training is required.
  • Must meet all job specific education requirements as deemed necessary
  • Associate Degree or equivalent training is considered a plus.


  • Experience: 2-5+ years of experience as a production operator.

JOB REQUIREMENTS: Explain any particular physical or mental requirements necessary to perform the
essential functions of the job (i.e. travel, driving, lifting, interpersonal and communication skills or
analytical/numeric ability, etc.)

  • Demonstrate a strong ability to troubleshoot and problem solve
  • Strong interpersonal skills with the ability to work in a team environment
  • Be multi-tasked/multi-skilled
  • Some travel possible (training, etc.)
  • Must maintain computer skills for entering work orders, and e-mail.
  • Must be able to lift a maximum of 25 kg
  • Must be able to climb stairs
  • Perform repetitive movements
  • Knowledge of Operator Interface Terminals (OIT)
  • Must be willing to work rotating shifts
  • CMMS Training
  • Must be willing to work overtime, weekends and all scheduled shutdowns
  • Must have strong communication skills
  • Must have the understanding of GMP’s, HACCP and ISO
  • Advanced mechanical aptitude
  • Advanced analytical thinking
  • Advanced training skills
  • Knowledge of Sensory Evaluations

VII. PEOPLE MANAGEMENT: List the number of people who report to you (direct) and the number who report to them (direct or indirect).
Direct: 0
Indirect: 0

VIII. OTHER JOB DIMENSIONS: List the items and related dollar magnitude over which the position has direct, shared or contributory impact.
Shared responsibility and accountability for producing a quality product in the
Right quantities and the right time in a cost-effective manner under safe operating conditions.
Direct responsibility/accountability for performance of assigned system(s).

IX. Performance Measures(KPI)

  • Planned work order Completion Rate >90%
  • Unplanned On Time Closure Rate >95% (before end of shift)
  • MAT Attendance

X. Job Specific Addendums

  • The technician in the Mars maintenance organization will fit within the description of this document. Within the maintenance technician is:

 Curative Technician on shift rotation
 PM Technician on shift or day based rotation
 Continous Improvement technician on shift or day based rotation

Each site may develop a technical addendum for each technician role to address sit specific needs. This technical addendum must fall within the description of this document.
Company-paid relocation is not available for this position.
As a privately-held, family-owned company, Mars Petcare North America offers benefits which reflect our commitment to attracting and retaining great people. This includes excellent pay, competitive health and dental care coverage, a retirement plan, a very competitive vacation plan and unrivalled career advancement opportunities, to name just a few of our unique and generous benefits.

If you’re looking for a place where you can take ownership for your work, where the pace is fast, the environment is built around the importance of open communication, and where employees are called “associates” and treated as such, then we want to hear from you.
We value a diverse work environment and encourage qualified individuals to apply, regardless of race, religion, disability, national origin, veteran status, gender and age. Mars Petcare North America is an Affirmative Action and Equal Opportunity Employer.
Visit to learn more about our company and for information about all of our current openings. Please, no agencies.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.


Benefits: A mutually rewarding experience. Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability. Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job. Mars has net sales of more than $33 billion, operates six business segments including Petcare, Chocolate, Wrigley, Food, Drinks, Symbioscience, and more than 75,000 Associates worldwide that are putting its Principles into action to make a difference for people and the planet through its performance. Mars brands include: Petcare – PEDIGREE®, ROYAL CANIN®, WHISKAS®, BANFIELD® Pet Hospital, CESAR®, SHEBA®, DREAMIES® and NUTRO®; Chocolate – M&M’S®, SNICKERS®, DOVE®, GALAXY®, MARS®, MILKY WAY® and TWIX®; Wrigley – DOUBLEMINT®, EXTRA®, ORBIT® and 5™ chewing gums, SKITTLES® and STARBURST® candies, and ALTOIDS® AND LIFESAVERS® mints. Food – UNCLE BEN’S®, DOLMIO®, EBLY®, MASTERFOODS®, SEEDS OF CHANGE® and ROYCO®; Drinks – ALTERRA COFFEE ROASTERS™, THE BRIGHT TEA COMPANY™, KLIX® and FLAVIA®; Symbioscience – COCOAVIA® and WISDOM PANEL®. ROLE DESCRIPTION

How to Apply