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Automotive Service Advisor/Writer

Valley Hi Toyota

This is a Full-time position in Victorville, Ca posted May 23, 2018.

Automotive Service Writer Advisor Job Duties:

Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Automotive Service Writer Advisor Skills and Qualifications:

Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

Valley Hi Toyota is part of the Browning Automotive Group. We offer Paid Medical, Life Insurance, Paid Vacation, Paid Sick Pay.. Dental, Vision, Automotive Discounts with an Opportunity for advancement. We are family owned since 1960.


Automotive: 2 years

Valid CDL


Salary: $4,000.00 to $7,500.00 /month

How to Apply